Support that runs itself.
The AI-first support platform that compounds. Every resolved conversation becomes training material for the next answer — so your knowledge grows on its own, and your team only handles what actually needs them.
Instant answers. Zero wait.
One script tag, one config object. The widget reads from your knowledge base, drafts answers grounded in your docs, and cites the source on every reply. Customers get an answer in seconds; you get a transcript that turns into your next help article.
Built for the questions you'd rather not answer twice.
Mime Chat reads your docs, your past resolved tickets, and your changelog. New conversations are answered with a draft grounded in cited sources. When the model isn't confident, it asks a clarifier or hands off — never hallucinates.
Grounded by default
Every reply cites the source. No source, no answer — the model asks a clarifier or escalates.
Confidence-routed handoff
Below your threshold, it pages a person and hands them the full context. The customer never repeats themselves.
Brandable, embeddable, fast
One script tag. Tokens for color, type, radius. Sub-100ms first paint on a 3G connection.
It gets smarter every day.
Mime Chat is the only support tool where every resolved conversation is the next answer's training data. The graph autotunes overnight — what gets cited, what gets clarified, what gets escalated.
Answers that compound
Each resolution becomes a citation, each escalation becomes a gap analysis, each clarifier becomes a better prompt. Your knowledge grows on its own.
Median time, decreasing
The model learns which sources answer which kinds of questions fastest. Median time-to-first-reply trends down without you tuning a single parameter.
A handoff worth its weight
When the AI escalates, the agent inherits everything — context, sentiment, attempted answers. The customer never has to start over.
Everything your team needs.
Nothing it doesn't.
One platform, three surfaces — the embeddable widget, the agent dashboard, and the knowledge base that ties them together. No prompt-engineering tab. No 'automation studio.' Just the pieces that compound.
Embeddable widget
One script tag. Theme tokens for color, type, radius. Streams replies, shows citations, supports file attachments out of the box.
Agent dashboard
Queue, conversation list, inline knowledge editor. Agents see the AI's draft and can send, edit, or take over with one keystroke.
Knowledge base
Markdown-native. Connects to Notion, Google Docs, GitHub, and your help center. Articles publish to web; the AI reads from the same store.
Smart routing
Confidence threshold, queue priority, on-call schedule. The AI escalates to the right person, not the next available one.
Live analytics
Resolution rate, time to resolve, knowledge coverage, gap analysis. No dashboards-of-dashboards — the four numbers that matter.
Enterprise-ready
SOC 2 Type II, SAML SSO, audit log, data residency in EU and US. PII redaction is on by default; turn it off if you must.
Live in five minutes.
Paste a script tag. Verify it loaded. Send a test message. Most teams ship to production in their first sitting — the longest part is choosing a brand color.
Setup, the whole list.
No SDK to install, no provisioning step, no sales call required to try it. Free up to 200 conversations a month, no card.
<!-- Drop in <head> --> <script src="https://widget.mimechat.ai/v1.js" data-workspace="acme" data-theme="light" async ></script> // Optional — programmatic config <script> window.MimeChat = { accent: "#5949B8", user: { id: currentUser.id }, onResolve(conv) { analytics.track("support_resolved", conv); } }; </script>
Stop scaling headcount.
Start scaling knowledge.
The companies that win at support in the next decade won't be the ones with the biggest queues. They'll be the ones whose answers compound. Mime Chat is built for them.
Start free. Scale when you're ready.
Per-conversation pricing — you pay for outcomes, not seats. Every paid plan includes a 7-day free trial. Annual saves up to 40%.
Billed monthly. 7-day free trial included on every plan.
For teams getting their first widget out the door. Everything you need to launch AI-powered support.
- 1 chatbot
- 2 agent seats
- 500 AI conversations / month
- Basic support center (FAQs)
- Standard widget embed
- Email support
The plan most teams run on. Handoff, insights, and the knowledge pipeline that makes everything better.
- 5 chatbots
- 5 agent seats
- 3,000 AI conversations / month
- Live human handoff
- Conversation insights
- Knowledge pipeline (chat → article)
- Custom widget branding
For organizations with compliance, residency, and audit requirements — and the teams that need them.
- 20 chatbots
- 15 agent seats
- 15,000 AI conversations / month
- Advanced analytics & reporting
- Custom domains & widget options
- Dedicated onboarding session
- Priority support SLA
Need more? Enterprise plans add SSO, HIPAA, SLAs, custom roles, and volume discounts on AI usage — talk to sales.